Payment

We accept Credit Card, Debit Card payments via Worldpay.

Cards we accept: MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch.

The goods will not be delivered until the customer’s funds that have been paid have cleared in full.

Order Notes

Once you have placed your order, confirmation will be sent to you via email.

We will not be held responsible for pricing errors due to software malfunctions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ – as a result, we reserve the right to decline orders for bulk or high value purchases.

Delivery

All of our firepits are made by ourselves at our own workshop and therefore delivery can sometimes be two – three weeks.  If your order is urgent please call us to discuss your required delivery date.  If there are any issues regarding the delivery of any of the items on your order we will contact you immediately.

Normal Delivery Charges:

The majority of our firepits are too big to send by normal courier and have to be sent by pallet.  The cost of this is £48 to UK mainland (excluding Scottish Highlands).

For Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands or Europe, please call or email us for a quote.

Overseas Delivery Charges:

We send orders to most countries around the world. Please note that we are unable to dispatch certain products overseas owing to shipping restrictions.  Please telephone or email our office for a quote.  44 1873 840029. Emma_ross@btinternet.com  or  sales@firepitsuk.co.uk

Returns Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

If for any reason you are not satisfied with your purchase, please return it within 14 days, unused and in its original packing, (i.e. in saleable condition) for an exchange or refund.  We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.

Contacting us

Please contact us at the details below:

FirepitsUK: Cwm Adam, Bettws Newydd, Usk, NP15 1JS.

Tel:  44 1873 840029

Email:  emma_ros@btinternet.com  or   sales@firepitsuk.co.uk

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners.